Here are the networking requirements for the Smart Changing Pad and some troubleshooting steps if you’re having problems connecting. If you’re still having problems, please feel to reach out to us at We’re here to help!

Home network requirements:

Check the documentation for your router if you’re unsure about your configuration.


Please follow the instructions in the manual and on the Hatch Baby app in order to connect your Smart Changing Pad. If you get to the end of the setup and the Smart Changing Pad fails to connect to your home network, please try the following steps:

If you cannot see your home network in the list of networks presented in the Hatch Baby app:

If you can see your home network in the app and enter your password, but the Smart Changing Pad still won’t connect:

Reach out to us at We’re here to help!